First Responder

Support Worker / Carer

Salisbury, Wiltshire

£29,979 - £31,458 per year (Inclusive of 10% unsocial hours plussage)

Permanent, Full time

Work hours: 37

Desirable Skills

Care Certificate or equivalent experience, willing to train, Level 2 Social Care qualification or equivalent experience, GCSE A*-C or equivalent skills and experience, Experience supporting older people and/or people with learning disabilities, Understanding of safeguarding and community care regulations, Empathetic and understanding of individual needs, Able to work independently and as part of a team, Organised and able to prioritise work, Friendly, professional approach, Clear written and verbal communication skills, Show empathy and compassion in all interactions, Treat everyone with respect and dignity, Work with honesty and integrity at all times, Deliver person‑centred care and support, Value teamwork and support colleagues, Build trusting relationships with customers and partners, Be adaptable and agile when responding to changing needs

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Job description

We are proud to support our communities and help residents live safely and independently at home. At Wiltshire Council, we work with empathy, compassion and respect, acting with honesty, integrity and trust in everything we do. We believe strong teamwork, a person‑centred approach, and the ability to be adaptable and agile are essential to delivering high‑quality care.

About the role

Wiltshire Support at Home provides reablement and care services to people returning home following a hospital stay.

As a First Responder, you will be the first point of contact for new customers, supporting safe hospital discharges and helping people regain confidence and independence in their own homes. You will work closely with occupational therapists and colleagues as part of a trusted, supportive team.

This is an active, community‑based role that requires you to work flexibly across early mornings, evenings, weekends, and bank holidays. You will travel across Wiltshire to visit customers and must be able to respond calmly and professionally to changing situations.

Specific duties and responsibilities include:

• Work in a person‑centred and compassionate way
• Complete initial assessments
• Develop personalised support plans
• Provide personal care, food preparation, and daily living activities.

What we're looking for

You will be someone who genuinely cares about supporting others and lives our values through empathy, compassion, respect, and teamwork.

• Care Certificate or equivalent experience, willing to train
• Level 2 Social Care qualification or equivalent experience
• Experience supporting older people and/or people with learning disabilities
• Knowledge of safeguarding and community care
• Empathetic, caring, and person‑centred approach
• Able to work independently and as part of a team
• Organised, reliable, and able to prioritise
• Friendly manner with clear written and verbal communication

What we offer

• A welcoming and inclusive workplace with a strong 'One Council' ethos
• NVQ apprenticeships, training, and development opportunities
• Opportunities to build skills through practice, learning, and teamwork
• A culture built on trust, inclusion, dignity, and respect

Application

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