Carer Supervisor

Care Management

Aldershot, Hampshire

26,000

Permanent, Full time

Work hours: 35

permanent

Shortlist + Un-shortlist −

Job description

Purpose of Position

Working equally between the community and the office, this is an essential role providing critical support to the operational team. With a focus on relationships, this role will bring a communication link between the office and care field personnel, enhancing the quality of care provided to our clients while supporting all our Carers.

Principle Responsibilities

Below is a list of the duties and responsibilities you may be asked to undertake as a Care Supervisor:

• Build excellent working relationships with service users, Carers, and office colleagues.

• Provide support for operational teams with effective communication and organisational skills, demonstrating people management and leadership skills at all times.

• Achieve all pre-agreed KPI targets with effective supervision from your Branch.

• Act as a lead mentor and support new and existing Carers in the field, ensuring they establish Quality Assurance Standards and develop to be confident and capable while feeling well supported.

• Carry out staff supervisions and, in the absence of the Registered Manager, conduct 1-1 meetings for the first ten weeks.

• Assist in the training of Carers and attend meetings with OTs in the field to manage the care of service users who require double-up rounds.

• Conduct service user assessments, writing, and implementing care plans and risk assessments.

• Attend service users' initial calls to introduce the Carer.

• Undertake field-based training to ensure Carers are working within their competency levels.

• Liaise closely with colleagues and other care professionals, documenting and reporting all relevant findings to the Registered Manager for action or information purposes.

• Ensure all Service Users' and Carers' paperwork is up to date by completing bi-monthly audit checks on files.

• Serve as the first point of contact in case of safeguarding risks and in instances of absence, reporting to the Registered Manager.

• Resolve complaints alongside the Registered Manager.

• Update the Care Coordinator regarding rota outcomes from Risk Assessments, Reviews, and Spot Checks.

• Advise the Branch on ongoing training requirements for Carers.

• Assist the Care Coordinator with weekly rotas and provide cover when required.

• Supervise the Out of Hours service during evenings and weekends on a rota basis with other Managers and Supervisors.

• Undertake on-call duties as directed, recording and reporting all on-call activity to the Registered Manager.

Note: While the above tasks are comprehensive, they cannot be regarded as definitive.

Essential Qualifications and Experience

• Previous Senior Carer or Supervisor experience (in the Social Care Sector only).

• Proven track record of people management.

• Up-to-date knowledge and understanding of CQC standards and regulations.

• A focused approach to policies and procedures.

• Previous experience in staff training.

• Ability to lead, supervise, and motivate staff.

• Good standard of general education.

• NVQ, QCF, or RQF Level III or equivalent in Health & Social Care.

• A Social Care Portfolio (of courses attended, etc.).

• A full, clean UK driving license and use of own car.

Person Specification

The following personal attributes are considered essential to the post:

• Strong communication skills.

• Strong organizational skills.

• Self-reliance and self-motivation.

• Ability to be resourceful and proactive when issues arise.

Application

Apply on third-party website

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